I have a soft spot for fried chicken. I’m not sure why, because my family didn’t eat it a lot and it’s not something either of my grandmothers ever made for me, but there’s something special about a good crispy fried piece of chicken. And when you pair it with good french fries and coleslaw…comfort food just doesn’t get any better than that. I’ve had some decent fried chicken in Madison, but probably nothing compared to good down-home southern fried chicken. I’m not sure if Harold’s Chicken Shack is the best fried chicken, but it sure is good.
First I have to start with the location and the rumors. Harold’s Chicken Shack is in the middle of a rundown strip mall by Woodman’s on the west side. I’ve driven past it probably thousands of times, but couldn’t get up the courage to go in because of what I’d heard about it. Many reviewers say the food is good, but there’s a rude guy who sits right by the door and tries to sell you DVDs, and they say people who work there aren’t very nice. When I finally decided to try it out, I was not surprised by the small, slightly dingy restaurant when I walked in. However, I was surprised by how nice the two people behind the counter were. Almost every review online said no one was nice and they felt more like they were bothering them than appreciated customers. I had the exact opposite experience. Both people were super nice and explained the 1/4 and 1/2 chicken dinners to me.
I do recommend ordering ahead of time, because even after I ordered over the phone and came in 15 minutes later I still had to wait 5 minutes. But that wait is good, because it means my food was being cooked to order and was extremely fresh. Their menu is pretty basic. They have fried chicken, fries, fried catfish and chicken wings.
I opted for the quarter breast meal, which comes with a fried breast and wing, french fries and coleslaw for $5.99. It also comes with two pieces of bread at the bottom of the cardboard container the food comes in, but I did not eat them. The coleslaw was good but the portion size was extremely tiny. The french fries weren’t the best I’ve ever had, but they were hot and fluffy on the inside, and were seasoned with a good amount of salt and pepper. Th chicken was the highlight of the meal, which is what I’d expect from a chicken shack. It was hot and juicy on the inside, and crispy on the outside. The best part of the fried chicken was that the batter was filled with black pepper. Harold’s Chicken Shack definitely uses black pepper a lot and knows how to do it well. I love black pepper so I really liked the fried chicken batter.
FOOD NOTES: I needed to look past the sketchy strip mall and reviews of rude employees, and so do you. The chicken was stellar and the sides were definitely quality. Everything could definitely be improved, like a bigger serving of the coleslaw, but the prices 100 percent make up for that. There’s nothing quite like cheap food done well. Make sure you order ahead of time and give them about 20 minutes to complete your order. I’ll definitely be back for their perfectly peppery fried chicken and french fries!